Transaction Queue Codes

CodeDescription
Q01Test transactions not allowed on production
Q02More information needed on sender: supply any Government-Issued Photo ID
Q02-AMore information needed on sender: supply Passport
Q02-BMore information needed on sender: supply Driver's License
Q02-CMore information needed on sender: Finish KBA (Knowledge Based Authentication)
Q03More information needed on receiver: supply any Government-Issued Photo ID
Q03-AMore information needed on receiver: supply Passport
Q03-BMore information needed on receiver: supply Driver's License
Q03-CMore information needed on receiver: Finish KBA
Q04More information needed on sender: supply utility bill
Q05More information needed on receiver: supply utility bill
Q06KYC (i.e. Know Your Customer) steps unfinished on sender
Q07KYC unfinished on receiver
Q08Sending node locked
Q09Receiving node locked
Q10High-risk transaction (e.g. the account does not contain enough funds to process the full transaction amount)
Q10-APlease collect ACH auth on Sender
Q10-BPlease collect ACH auth on Receiver
Q10-CHigh risk for NSF
Q10-DInformation mismatch
Q10-ETransaction outside the scope of gateway flow of funds
Q10-FGateway not allowed to transact in Sender's state
Q10-GGateway not allowed to transact in Receiver's state
Q10-HTransaction queued due to compliance reasons. Please contact us to learn more.
Q10-IPossible duplicate transaction. If we are mistaken, please let us know.
Q10-JTransaction queued until other Sender's transactions settle.
Q10-KFurther investigation needed from Synapse
Q46Sender not authorized to make transactions
Q47Receiver not authorized to make transactions
Q48User maybe on screenings list
Q50Unable to process the transaction (reason undisclosed)