Chatbot Interchange

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This Product is in Closed Beta

This product is currently being tested and improved. We prefer to keep some details about it private, as they are subject to change. Due the nascency of closed beta offerings, we cannot provide the same SLA guarantees of our released features.

Overview

Chatbot Interchange enables users to Link/Unlink their external debit/credit cards using the Chatbot utility. Chatbot Interchange represents the next evolution of Synapse’s external card linkage facility for funding/disbursal.

The Chatbot interchange can help ease a platform with the requirements of PCI compliance surrounding the storing or transmitting card numbers. We recommend using our Interchange Chatbot and making the relevant API calls inside the app or website to avoid having access to card data.

You can see a demo of Chatbot Interchange here. Please use our sandbox test values to link different cards.

Installation

1. First ensure that your controls are set up for card processing (i.e., that you have the relevant controls for either/or Interchange PULL/PUSH). If you don’t have Interchange card processing (PULL or PUSH) enabled in your controls and are interested in learning more about it, please contact your Account Manager (AM).

2. Have a user in SEND-AND-RECEIVE permission who is not a match on any user sanctions checks (For a deeper dive into our sanctions screenings, you can view our Sanctions & Watchlists resource).

3. Check the user’s number of allotted linked interchange cards (max INTERCHANGE-US node allowance). The number of allowed connected cards is established by your Implementation Manager (IM) and is expressed in your Spec Sheet.

4. Integrate Chatbot Interchange:

• For Desktop Installation, go to Desktop Integration.
• For Mobile Installation, go to Mobile App Integration.

Compliance Considerations:

PCI Compliance:

Please read more here and here on insight regarding PCI compliance and our Chatbot Interchange service.

Risk Mitigation/Returns:

To learn more about mitigating risk when it comes to card processing, including returns, please see our card processing risk mitigation page here.

Do note that some returns can lock the user and/or the user’s INTERCHANGE-US node. Please read more about this here, and take note of this when implementing customer service workflows.

Errors

API errors will be handled by Chatbot directly, including any input required by the user. The platform does not need to take action in this process. Simply call onError and Chatbot will return the error code and a description.

For the list of our API error codes please refer to our Error Status Codes and our HTTP Status Codes.