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Requirements for Chargeback Disputes

ALL of the following must apply:

  • Will only work with INTERCHANGE-US transactions
  • Will only work with returned transactions (recent_status.status: RETURNED)
  • Will only work on returned transactions with return code of IR999 (i.e. chargebacks)
  • Will only work on chargebacks from the last 14 days
  • Will only work with chargebacks that have not be previously disputed (i.e. extra.other.chargeback_disputed cannot be true)

Response (Transaction Object)

Upon successful submission of a chargeback dispute, the transaction object returned will contain additional fields in the extra.other

extra.other

KeyTypeDescription
extra.other.attachments[]array of stringsThe files submitted within the docs array with the chargeback dispute will be merged into a single file. The merged file will be listed in the extra.other.attachments array.
extra.other.chargeback_disputedbooleanUpon successful submission of a chargeback dispute, the transaction object will be updated with extra.other.chargeback_disputed set to true. As mentioned in "Requirements for Chargeback Disputes" above, this will prevent submissions of additional chargeback disputes for the same transaction.
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